Refund Policy

One-Time Credit Purchases

AI Rap Reel sells prepaid credit packs as one-time purchases. Credit packs are not subscriptions and do not automatically renew.

Cash Refund Eligibility

You may request a refund within 7 calendar days of purchase if none of the credits granted by that purchase have been used.

Once any credits from a purchase have been consumed, that purchase is generally non-refundable, except where required by applicable law.

Failed Generations

If a generation fails and our billing system determines that the generation is eligible for a credit reversal, the reserved or consumed credits for that generation will be restored to your AI Rap Reel balance.

A failed generation does not automatically create a cash refund.

AI Generation Results and Quality Limitations

AI Rap Reel uses probabilistic AI models, and generation results may vary between attempts. We cannot guarantee that every output will precisely match your prompts, reference images, or creative expectations.

Possible limitations include, but are not limited to:

• Differences in facial likeness, appearance, clothing, or other visual details.
• Inconsistent character identity across scenes or camera cuts.
• Partial or incomplete character or object replacement.
• Unexpected visual artifacts, accessories, or changes in motion.
• Other variations resulting from the AI generation process.

Credits are consumed for AI generation processing, rather than for a guaranteed creative outcome.

When a generation is successfully completed and an accessible output is delivered, dissatisfaction with the generated result, including the quality limitations described above, does not automatically qualify the generation for a cash refund or credit restoration.

A completed generation with quality limitations is not automatically considered a technical failure.

Platform Errors and Exceptions

The limitations described above do not exclude issues caused by errors in our platform, including incorrect processing of submitted inputs, billing errors, or failure to deliver an accessible output.

If you believe your generation has a significant functional issue, please contact support@airapreel.com with your task ID and a description of the problem.

We may review reported issues and provide appropriate remedies, including credit restoration or refunds where applicable. Free retries, credit restoration, and cash refunds are not guaranteed solely because a generated result differs from expectations.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

How to Request a Refund

Contact support@airapreel.com from the email address associated with your AI Rap Reel account and include the relevant order information.

Approved refunds are returned through the original payment method where supported by the payment processor, including Waffo Pancake.

Processing and Exceptions

Refund processing times may vary based on the payment processor and your bank or payment method.

Mandatory consumer protection law in your jurisdiction applies where it provides greater refund rights than this Policy.

Please also review our Terms of Service and Privacy Policy.